Closure Notice FAQs: 

Frequently Asked Questions
1. When will eXplorerkid play centres cease operations and when will the new play centre at Downtown East be open?
eXplorerkid play centres at Downtown East and AMK Hub will cease operations from 25 June 2018 and 1 July 2018 respectively. The new play centre at Downtown East will be run by another operator, and is expected to open in September 2018. eXplorerkid members will enjoy a 10% discount  till 31 August 2019 when it opens.

2. What will happen to my child’s membership as it has not expired yet?
eXplorerkid membership is valid till your child turns 12 years old, and eXplorerkid will continue to outreach to you and your child through our curated programmes and events.

3. Will there be any refund for my child’s membership with eXplorerkid?
Unfortunately, eXplorerkid membership is non-exchangeable, non-returnable and non-refundable.

4. What will happen to my child’s personal data collected in the eXplorerkid membership system?
All personal data will be stored in a secure database with NTUC Club according to PDPA regulations.

5. Will I still receive monthly electronic direct mailers (eDMs) or updates?
Yes, all members on our mailing list will continue to receive updates from eXplorerkid on upcoming programmes and events, unless you choose to unsubscribe from the mailing list.  

6. How can I update my email address to continue to receive updates from eXplorerkid and NTUC Club?
You can update your email address* either by email or SMS.

a) Email
You can send an email to enquiry@explorerkid.comwith the subject header “Update Email” with your Name, NRIC number and email address

b) SMS to 79777
Explore<space>Name<space>NRIC<space>Email Address  

7. Will there be any refund for my unused Play More for Less (PMFL) playtime vouchers?
There will not be any refund for any unused PMFL vouchers, so we strongly encourage for any unredeemed PMFL vouchers to be utilised at our Downtown East outlet and AMK Hub play centres by 24 and 30 June 2018 respectively.

8. Will there be any special promotions before the last day of operation?
We have planned for two fun-filled dates on 16 and 17 June 2018 to thank all members for their support. Members will be entitled to 50% off playtime entry, and PMFL vouchers will be accepted for entry too.
Please visit our Facebook page at https://www.facebook.com/explorerkid/or website at https://www.explorerkid.comfor more updates.

9. Can I make a birthday booking beyond 30 June 2018?
We will not be able to take in any birthday bookings after 30 June 2018. For other birthday venues and celebrations packages at Downtown East, you can find out more information by sending an email to celebration@ntucclub.com.sg.  

10. After the closure of eXplorerkid play centres, who can I contact for any concerns or issues?
You can contact us at enquiry@explorerkid.comshould you require additional information.
* By submitting your particulars, you agree to receive future communications from eXplorerkid and NTUC Club and its subsidiaries via emails (including monthly electronic newsletters, as well as promotional offers and announcements) and agree that eXplorerkid and NTUC Club and its subsidiaries may collect, use, and disclose your contact details and particulars for marketing purposes such as to send you information about contests/lucky draw campaigns, discounts, promotions, events and new product and services, and conducting statistical analysis and research. For more information, NTUC Club’s privacy policy can be found at www.ntucclub.com/privacy-policy, and is incorporated into this Agreement by reference. Please note our privacy policy may be updated from time to time without notice.

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1) What is eXplorerkid?
2) What are the operating hours of eXplorerkid?
3) What do you mean by peak hours and off-peak hours?
4) Can my child/children enter eXplorerkid to play?
5) What is the charge per child?
6) Why must socks be worn in eXplorerkid?
7) Is eXplorerkid clean?
8) Can I leave my child alone in eXplorerkid to play on his/her own?
9) My child is 1 years old. Can he play in the playground?
10) What is the capacity of the playground?
11) Is there any entry charge for the parent?


1) What is eXplorerkid?
eXplorerkid is a family-friendly club for families with children ages 12 and younger. We operate one of the largest indoor children playground in Singapore - eXplorerkid Indoor Children Playground - at E!hub in Downtown East and another outlet at AMK Hub. eXplorerkid is part of NTUC Club entertainment arem. There are fun and challenging play stations for kids, and wellness and relaxation facilities for accompanying parents and guardians.

Have a blast in the park with 2,000 super-soft foam balls inside Ball’O’City, a two-level play area equipped with vaccum cannons, blasters and pay backets. Or make your way through to a three-level world of mazes and tunnels at Mega Play. For the adventurous, navigate through the Adventure Highlands or climb The Cliff.

Besides the children playground, eXplorerkid offers the following products and services: School Field Trips / Birthday Parties / Events & Activities

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2) What  the operating hours of eXplorerkid?
Operating hours are from 10am to 10pm (Saturday, Sunday, Public Holidays, Gazetted School Holidays & PSLE Marking Days), 12noon to 9pm (Monday to Friday).

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3) What are eXplorerkid's peak and off-peak hours?

Off Peak Days:

Monday to Friday
Open from 12noon to 9pm

Peak Hours:

Saturday & Sunday
Public Holidays
Gazetted School Holidays & PSLE Marking Days
Open from 10am to 10pm

 

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4) Can my child/children enter eXplorerkid to play?
Yes. eXplorerkid welcomes all childre below the age of 12 to come and play. Admission rates for accompanying adults and children apply.

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5) What is the charge per child?
Click here to view the PLAY rates and adult admission.

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6) Why must socks be worn in eXplorerkid?
To maintain a high level of hygiene and also to prevent any injuries, socks must be worn by everyone in eXplorerkid including adults.

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7) Is eXplorerkid clean?
eXplorerkid indoor playground is kept at a high level of hygiene at all times and is cleaned thoroughly daily.

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8) Can I leave my child alone in eXplorerkid to play on his/her own?
eXplorerkid has play guides to check on the safety of the children playing in the playground. However, neither the eXplorerkid staff nor NTUC Club are responsible of kids wandering out of eXplorerkid or if they sustain any injuries. Guardians and parents are advised to look after their children.

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9) My child is 1 year old. Can he play in the playground?
Yes as along as he is guided by an adult. Parents/guardians will be pleased to know that we have a toddler area and a ball pool for younger children.

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10) What is the capacity of the playground?
250 people @ Downtown East outlet
80 people @ AMK  Hub outlet

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11) Is there any entry charge for the parent?
Child entry rates are inclusive of 1 adult. Additional adult entry is $5. Swapping of parents is not allowed.

Parents are also required to wear socks. Socks are available for sale at eXplorerkid, ticketing counters.

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Did you know you can enjoy more playtime for less? Join the eXplorerKid membership

Useful Links
Opening Hours
*Off-peak days: Monday to Friday, open from 12noon to 9pm.
   
**Peak days:  Saturday to Sunday, Public Holidays, Gazetted School Holiday, PSLE Marking Days open from 10am to 10pm.
Our Locations
E!hub @ Downtown East AMK Hub
3rd Floor, E!hub, Downtown East, 1 Pasir Ris Close, Singapore 519599 #04-02 AMK Hub, 53 Ang Mo Kio Ave 3, Singapore 569933
How to get there? How to get there?
   
Enquiries +65 6589 1668 (E!hub) / +65 6582 3326 (AMK Hub)
   
Please note that all eXplorerkid outlets has ceased operation from 1 July 2018.